Deplorable customer service. I ordered three items online and on confirmation, went to the store at Golden mile (Warden and Comstock) at 5:35pm on the 20th of January to pick it up. After a 10 minute wait, I recieved a bad and invoice with two items. I immediately called the store, spoke to a lady who told me she will check and call back and to wait at the parking lot spot #1. So far - excellent! The lady did call back and told me that I had cancelled the third item. After a short back and forth, she realized the system or a customer service person had cancelled the third item since it was not in stock. Rona had refunded the money already. I requested if they had any alternate item and the lady said she would get someone from the electrical department and to hold on to the call. Now everything goes downhill. After a few minutes, another lady picked up the phone and said "Yes, what do you want". I told her - and after a dozen questions she understood and chided "why didn't you tell me you were waiting for a person". So rude. So unprofessional. She made me feel it was my fault that I had purchased something from Rona. She put me back on hold and after a few minutes, picked up the phone again. On hearing my "hello?", she cut the call. I have had similar incidents with the same person before. She is rude, interruptive and just does not listen. I know her name. Honestly, why should I buy anything from this store?