We bought our appliances from Rona and had problems from the beginning. Very poor consumer service from Dave that is out right rude. The delivery company came to our house and rushed the installation and refused to listen to our concerns on installation day. Our stackable dryer and washer cannot be used right now because they shake too much (it will damage the machines) , the installation guy Abdullah Usman initially told us that our floors were not levelled and it was not his job to do so. Over a month later, we understood that he did not remove a protection foam from underneath our washer as per manufacture instructions and this was causing the shaking. We had to rescheduled a follow up appointment 6 times because the installation guy would simply not show up. I’m health care professional and had to miss work or reschedule my shifts 6 times during this process!!The same installation guy finally came to our house and said he will not do it because “it’s not his job”. We called back Rona, Dave explained that because it’s been over a month, it’s not Rona’s responsibility and that the installation was “free” so we should lower our expectations. We didn’t know about the foam initially, until we read on proper installation guidelines by LG! Very dissatisfied with service, Rona has just recently started selling appliances and their service is very disorganized and unreliable. I would definitely go elsewhere next time to buy and I discouraged friends and family from buying there. This whole process was too unnecessarily stressful.