same thing i'm seeing in some other reviews... I don't live in a city with a rona, but the only place i could find that sells the product i wanted (a shower stall door and base) but they don't stock it and i had to order it. Problem #1) they wouldn't deliver to store and let me have someone pick it up. I had to have a home address to be delivered to. Luckily i have some family nearby and that was an option for me. So I placed the order. Paid in full, up front. (not sure why a store that sells something that you are willing to pay for sight unseen won't ship to the store...) the person I was dealing with also didn't understand as they had said it could be done, until they checked with a manager and was told no, it can't be. Painful... Problem #2) so I spend my 1300$ and get absolutely ZERO confirmation, besides 1 email saying I made an order, no item desription, no costs, no confirmation, no tracking, oh and of course noreply@rona.... Problem #3) now (i have dealt with this) i start getting emails daily about the piece of lumber i looked at online, or a sink i looked at 2 weeks ago, asking me if i want to purchase said products. NO, I would have if I wanted to, thanks though. what I do want, is THE THING I ACTUALLY ORDERED AND PAID FOR!! still nothing on that yet. Problem #4) so here we are, over 2 weeks after they took my money, and i finally get an email that tells me status of order! they don't have it! luckily i kinda figured that, as i had checked out the actual manufacturers website and had learned what i was looking at had been discontinued. I had mentioned this when ordering and asked if there was anyway I could get an idea of whether or not this product (still listed as available on rona site as of today...) was actually still available, they were unable to do anything to check that. The person I was dealing with did everything they could, they were helpful and apologetic that they were unable to do anything. They were as confused as me as to why I couldn't deliver a product sold by rona to rona. They were confused as to why they couldn't find the product in their system (sku # and all, they couldn't pull it up, i had to do searches on rona site using keywords till i was able to find it and then tell what keywords to use) which is when i mentioned the manufacturers discontinuation of product. they had they're hands tied and this was not an individual employee issue. Problem 5) so here i am, its about a month of dealing with this (research, finding the right product, comparing prices etc.), and now I finally know! so my bathroom sits without a shower, and I get to start this process all over! thanks rona! I will never shop at rona again.