Rona’s customer service needs to up it’s game. Forget the fact that no one ever answers Rona's customer service lines. I have been disconnected from Rona's online support number a number of times and after a wait time . Today I was informed after contacting Rona’s chat number, that the wait for Online Support was 57 minutes. I placed an order yesterday. Fortunately as a Pro customer, my order was ready today. It’s also fortunate I called to inquire because the notice that my order was ready for pick-up wasn’t sent. There is nothing on the Rona site that allows you to inquire about any matter other than two options that were available before the pandemic. I have been trying to order a gallon of Cabot custom tinted deck stain for two days with no success. Rona has had a year and 4 odd months to establish efficient curb side protocol. There is no excuse that answers to a customer service disaster of this magnitude at this point. The pandemic caught everyone off guard but to still be struggling with the basics at this point, is ridiculous and indicative of a lack of will or inclination to step up to the plate.