Terrible customer service! I ordered a lawn mower and I received the wrong item instead. I called for refund and return and was replied in 40 min. It was two weeks ago. I am still waiting. I even called once and after the same waiting time I was finally given a file number but I was told that it could take more than two weeks because each refund needs a special approval from a boss! In the meantime I have ordered and received the right item and due to lack of space I keep the wrong one in my car. It is a nightmare! My money is blocked too. Two years ago I was waiting for an item and after two weeks they realized that have sold it to somebody else! I was obliged to order it again and waited for another week. Don't buy online wit Rona They are just terrible!!