This is regarding your abhorrent installation services. I bought a garage door opener and paid $199.99 for the installation. When the installer tried to install it, the keypad was defective and I called Chamberlain to send me a new one. The installer made a note in the 732120 file. When the garage key pad arrived, I contacted the installer directly, as I was directed to and he texted on July 23 "I can send him (the installer) next Monday or Tuesday." Then I got another text message from him: "Hi unfortunately tech won't be able to come today. I've been trying to get Rona to schedule an appointment for several hours but with no luck." So, then I called Rona the next day and spoke with someone who confirmed that the installer had made notes that he would need to return to finish the job because of the initial faulty keypad. I later got a phone call from Rona asking if Tuesday Aug. between 7-12 pm would be a good time for the installer to finish the job. I agreed. Today is August 5th. I waited beteeen 7 am and 12 pm for the installer at 12:30 I began making phone calls. The phone number attached to the text from Rona, not the installer HAD NO ONE AT THE OTHER END OF THE PHONE. NO ONE ANSWERED ANY CALLS I MADE OVER A TWO HOUR PERIOD. I called head office, they suggeted I call the store. I then called the store. The woman there said she would call the installer and have them call me. That phone call went to voicemail. When I called the number back, THERE WAS STILL NO ONE ANSWERING. I called head office again and said I wanted this resolved. When I asked to speak to the manager, the woman HUNG UP ON ME. At 2:39 I received a phone call from the installer saying that my appointment was NOT booked with him. So, who called me and booked the appointment almost ten days earlier? No one seems to know that answer to that one. Jennifer, from the local store, called me back to follow up, which I appreciated, but HOW ARE YOU GOING TO MAKE UP 8 HOURS OF MY DAY? The run around the being on hold, the phone number THAT WAS ATTACHED TO THE TEXT TO CALL SHOULD I NEED SUPPORT with no answer, the website that is included in the text for the booking is a bad URL, the fact that the installer did not come back to finish the job, which would have been just a few minutes, all despicable business behaviour. How will you make this right?