Absolutely terrible communication. Rona refuses to honour a warranty that came with my purchase and is well within the warranty period. Every person I speak to just passes me off to someone else. I had one person tell me the issue isn't covered. How do you diagnose something when you haven't inspected something, or even read the emails I've written? The responses I get via email make it very clear that they haven't actually read them.. One csr was kind enough to offer me 10% off up to a max of $50...like that will make up for the $500 brick I have sitting in my room. I will never purchase anything from this terrible store ever again as this is probably the most ridiculous "customer service" I have ever had. The warranty is literally spelled out on the product manual, with contact info for Rona, and says Rona will cover it, and somehow Rona thinks the warranty they offered doesn't apply to them.