Rona , well where do I start , my wife has been trying now for three attempts to purchase products online , as Rona pushes for , so we sit down get our list together for a line purchases , after about one hour we hit send and find out some of the products aren’t available , ok , so next we call , spend a little over a hour to get a replacement product , but it’s never just one hour , language barriers , ugh ! Most annoying, I’m all in favour of equal opportunity for each and every human , but come on I speak fluent English I would like to speak to a person to which speaks to a 10 yr level at least , never the case , moving forward with our order after now 2.5 hrs as we are and try to be patient , we agree to a few replacement items to find out at check out still a couple aren’t available , ok so now we edit our order and say we will try and aguirre the items at a different store , maybe the competitors , instead we discuss a further discount up to $200.00 off max on non sale items , now we are at 3 hours , they request we use a reference code to which we copy down all the pertinent information, time of call , person we spoke with , and the confirmation number to get our 20% off , we thank them and hang up the phone and carry on with our day , 1 week later we attempt to place a different order using all the info given to us , we have a $1246.35 order to which only two items are sale items taking us down to the $1000.00 max $200.00 off order and guess what , they can’t find the notes regarding the deal we spoke of not a week ago , so we are just totally frustrated with Rona Canada , this isn’t the first time or second time , this is the two times most recently , and because of this I wanted to do a review to turn others away from Rona , these big box stores have pushed all the little guys out and now can’t look after there repeat / first time customers ………Rona Ugh ! We spend on average for Reno’s and repairs , $30-$60k every 6-12 months ……..wtf Rona , well I can honestly say I won’t shadow your doors ever again .