Placed order on line. Got the email..can't track the order without an account Opened an on line account just to track my order No record of the oder on line..payment had been processed Tried customer service number..no direction on how to talk to a person Figured it out...'experiencing longer than normal delays' Called the pick up store..initially no record of the order...patient staff tracked it down..said it was ready Drove 30 minutes to pick.it up. Delayed due to computer system..not sure the 2 staff involved were able to key in thst the order had been.pucked up. Two stars because the staff were patient and helpful. Zero.stars for ypur on line order process