So first I will share my complaint letter and then I will tell you what Rona did for me. We are extremely disappointed with our recent purchase from Rona. It seemed so simple. All you had to do was to fill our order with a new product. But someone in your system couldn't just do that. No, they tried to cut a loss and sent us a returned product. Yes, that's right, a returned product! When we first opened the pump light, the packaging was a little askew. But when we opened the plastic box to take out the pump, we find that the paper instructions were damp. They were obviously used by someone and repacked. We should have stopped right there but we didn't. No, we spent about 3 hours trying to get the light to work. Well it didn't, and we're pretty sure that is the reason for the return. But then for your people to turn around and send it right back out to some unsuspecting customer? Well that is how you lose customers! This is so unacceptable on several levels. You should be ashamed Then when I called and got through to the actual customer service department, this is what they offered me. I could drive the 30 mile round trip to the nearest Rona store and get a refund and they would give me 10% off of my next order. My next order??? There will never be a next order! 3 hours on our hands and knees trying to figure why this thing is not working, all because they tried to re-send a bad item out again. Outrageous. 10% off? They should have done much better than that, on the the first go-round and on the second as well.