Absolutely terrible customer service and unhelpful policies. Placed a 200 dollar order. Tracked the package and saw it went to Saskatchewan. I live in BC. Sent 3 different e-mails. No response. 2 long calls finally spoke with a human who said they would need to place a trace on my package and would take up to 3 weeks. I had already waited over a month and needed what I ordered so I asked for my money back and would get the product from a different supplier. 3 weeks later I get an email that they are about to start the trace. What? Called and emailed again, empty apology "someone must have told you wrong thing, we are behind..." unhelpful excuses. Asked for money back and told no. Asked for a number to talk to someone who can help, no. 3 weeks later, we are now up to 3 months since I ordered they send an email and say my money is being refunded. Just brutal, I asked for this months ago! Hours wasted e-mailing, phoning and took 3 months to give me my money back. Customer service phoned to address my concerns and it became clear they hadn't even read my emails and concerns. They offered 20 percent off of a 200 dollar order to make up for the problem. I said no where near good enough as I need to spend 200 at their store to get 40 bucks off and there are better "deals" in their weekly flyer. Customer service agent assured me they would look into things and call me to properly address. Days go by and I get an email from them saying the offer stands of 20 percent if I'd like and the file is considered closed. Cowards knew this was garbage so broke word about calling and sent email. The whole experience was just awful and Rona showed they simply do not care about their customers. By far the worst experience I have had shopping online. I wanted to support a Canadian company but learned my lesson the hard way. Ordered same thing from Amazon and had it 2 days later.