The store manager should not be managing a home improvement store this is the south Surrey store . I have been dealing hear for many many years and have seen a massive change in store. The changes have not been to improve the store which you think it would it's to see how many of the customers they can drive away from this store. Their is only two people that know what Thier doing and both have been their many years and are a pleasure to deal with. The new manager is a waste of time she doesn't even no the simple questions you ask her and all the new staff is even when worse no training what so ever . I am a contractor and don't have time to deal with a store that can't answer questions or no nothing about the products they sell. Home depot is going to crush this store at least you can get help and someone can answer questions.Rona get rid of the manager and hire someone that wants to improve your store and customer relations instead of just walking around waiting to go home . Good buy rona