I would not recommend Rona Installations to anyone. I bought a new hot water tank and pan with RONA and had them install and take the old one away. The staff at the actual store were extremely helpful and great to work with. The contracted company from RONA however was not the case. I was told that the contracted company from RONA would contact me a week before to set a date on a certain week. I waited and waited and never heard from the contractor company. They were supposed to do the installation on Wednesday-Friday. On Wednesday at 11:00pm, I received an email, stating that he would come the Friday at 12:00pm. My partner rearranged his schedule and took a full day off, so he could be at home to let the contractor in. At 10:30pm on Thursday, the contractor called me to confirm the appointment... I called the contractor back on Friday to confirm that he would be there as we rearranged our days to be there. He said he would be there, however we needed to leave our house by 4pm that evening. Further and further past 12:00pm, we never saw the contractor. He finally called at 3pm and notified us that his company would not be able to come that day as they were behind on other calls. This was extremely frustrating and now we would need to set up another day. Finally 2 weeks later, we were able to get another date and have it installed and taken away. However, they left all the new cardboard and material. They also installed the hot water tank on top of some important cables. With a full tank it was very challenging to move them out and we needed the contractors to come back again. To resolve that issue... Would not recommend.