I have HAD IT with RONA, the WORST customer service call center. You tell them specifically what the issue is and it is like they DON'T LISTEN. 24 hours I tried to find out the delivery issue with DAY & ROSS, they TOO are a waste of time, and NOTHING!!! They keep saying follow the tracking, "WHICH SHOWED IT DELIVERED BUT IT HASN'T BEEN" WTF, , BRAIN DEAD companies. ABSOLURTLY BRAIN DEAD and sorry to say they are in QUEBEC and there is a bit of a language barrier here in CANADA, who would of thought. It was like calling foreign third world companies!!!! Then after the 24 hours of searching the Klutz wanted me to wait of the line while he contacts other departments to find out where it is!! WTF!! I said NO, you do that have them call me when your TEAM finds it. He said it would be best If I waited on line with him. NO, absolutely NO, I have spent the last 24 hours looking or it so what in gods name makes them think I am going to sit on hold for an eternity while they look for it. RUN people RUN from both of these companies. After a bit of searching I see they both have 1 star reviews. I I WONDER WHY!!!!!!