Order process was smooth. Price reasonable. And delivery quick. HOWEVER, I did not receive what I ordered and was not informed that the order was incomplete. I ordered two of the same item. I opened the parcel a few days after it arrived (I was busy) and only one of the two identical items arrived. I received no email about this at all and no reimbursement to my credit card until I spent over 25 minutes on the phone with customer service sorting it out. Lovely person helping me but honestly, it should not be on me to correct this situation. I should have been notified and asked if I wanted to continue with the order seeing as my order was incomplete.