Very horrible non existent customer service. I phoned to inquiry about an item on the Rona website. The person was unable to help me on the phone and told me to place an order online. So I placed an order for the item online. I went to the store and they couldn't find my online order. They told me to call the online customer service phone number. So I called it while I was at the Rona customer service counter to discover that the call center was closed. I was told by the Rona employee that it was closed because it was the weekend. There were 3 people at customer service with no one else around and then they told me to go look for it myself in the isle. I went to the isle and I couldn't find the item. I went back and asked for help to find the item. Finally 1 of the 3 people followed me and looked around but couldn't find the item on the shelf either. I asked if it was in back stock on the higher shelves so the employee found a ladder and looked but it wasn't there. The employee then said the item was not in stock due a stock error even though they should have had 6 in stock. The employee then said that because it used to be Lowe's that the stock is inaccurate online. The employee also informed me that my online order would be automatically cancelled because this happens all the time. It was a waste of time and this experience was beyond frustrating.