We bought 2 separate windows for our front door and side window from Rona online on April 3, 2024, we received them both on April 30, 2024 and found the large one had a damaged frame. On May 1, 2024, I sent in the original message to the Customer Service along with pictures of the damaged frame. After many emails I was told that they were sending out a new frame for the large window. I finally, after more emails (May 2nd, May 15th, May 20th, June 6th) called the Customer support on June 6, 2024. I spoke to a fellow who assured me that the frame was arriving in Calgary that day and would be shipped out to us in Cranbrook, BC within the next day or two. I gave it 11 days to arrive and still nothing. I again emailed on June 17th, 2024, and then get an email today June 25, 2024 saying that they will return my money after I send the damaged one back. I can't believe this, we have been waiting since April for the frame to be sent (very common size 22 x 36 x 1 ) (which matches the small door window). I feel I have had the run around or lied too from Rona's customer service department since May 1, 2024. I have been very patient so far but I feel RONA should be compensating us for all the issues this has caused us! This is the worst service I have ever received and it took a lot to finally give this review as I am getting no help from Rona's customer service department!