I was returning a packaging tape that I purchased yesterday at Rona ,Vancouver Grandview 83704, I explained to the customer service that the tape is defective and they tried to see themselves if true.They were talking to each other which I believe they are Indian nationality in their language and again talking in their language they approach another employee and started talking in their language, finally they approached the manager and he said can’t accept the return because it was opened. Obviously it is open, how will I found out that it’s defective when I intended to use it . It only means Rona can’t stand on what it sells to customers. Let your employers speak the right language and not talk in their native Language specially they call themselves costumer service . So disappointed and have no plan on buying from your store again.