I purchased an appliance for our cottage online and chose the delivery date online. The only date available meant we had to remain at our cottage a day later than planned. The store called and confirmed the day. The day prior to the delivery I received an automated confirmation of the next day delivery and arrival window which was late day/evening. Despite all the confirmations the item was not delivered and there was no communication of any problems. Customer service automated answering said they were closed and I had to go online to reach an agent by chat. Eventually I was told that the store did not receive the item for delivery from the warehouse. However the delivery company called at 10:30 pm after we had left the premises to say they could deliver by 11 pm. The store manager called the next day and said the delivery driver ran out of time. Because of the missed delivery I told the customer service agent, the store manager and the delivery company to cancel the order and refund my money. This was not done and I have had to open a dispute with PayPal to try and get my money back. This demonstrates incredible lack of competence by managers and contractors, complete failure of any communication by Rona and generally a complete lack of any reliable customer service by Rona. I will never purchase anything from Rona ever again.