I purchased a washer and dryer from Rona. I live in a condomimium building. The salesman told me delivery will occur between 12-3. I booked the service elevator in my building for this time. The day prior to delivery I received an automated message the delivery is now scheduled between 2-5. Another person in my building had booked the service elevator between 3-6 that day. I have my washer and dryer, however it was such a stressful experience. If you live in an apartment or condo don't use their delivery service. It's not even Rona, they use another company for their delivery service.