In the last two months have had two bad dealings with Rona at Park and Tilford in North Vancuver. The firs one was early November 2024. My wife and I went in to buy a new freezer. We found one bought and paid for it. When we got home we got a call saying they did not have it and tried to upsale us. We cancled the order. Then on Oct.3,2024 I went back to the same Rona looking for a new dishwasher. Once again found one, bought and paid for it including delivery, installation, and removal of the old one. The delivery date was set for Oct.9,2024. On Oct.8 I received a call from Rona to reschedule. I told the person that I would not reschedule as the installers were all ready booked and paid for, as well as I had booked the 9th off of work to be home for the delivery. I was told our dishwasher was still in Calgary and it was impossible for the delivery. I responded that it is not my fault and they need to fix this. I was then told if I didn't like that I could talk to the manager. I said fine put your manager on. I was promptly disconnected. I tried calling back to there customer service 28 times. Of those 28 times the phone was answered 5 times. Of those 5 times three were to the appliance department which were not answered. One was to the store manager where I left a message. After about 2 hours I tried again asking not to be transfered but to have the store manager paged, after several minutes the phone was again disconnected. Finally I was so frustrated I drove down to the store. Once there I asked customer service for the store manager. About 5 minutes later the customer service rep comes back and tells me the store manager is on a conferrence call. A few minutes later a floor manager appraoches me to ask about my problem. I explain everything to her. Her reply was I should email head office. I asked for the order to be cancelled and our money refunded. She agreed but was very indifferent, did nothing to try and remedy the problem and make a customer happy. As for the stoe manager it seemed to me he just wanted to avoid the whole situation. And has not even returned my call. To me he is a lousy manager and a coward to hide in office and let his employees deal with the problems he should be. I will never shop or step foot in Rona again. And they got a one star rating only because I could not give them zero.