We ordered a sliding glass door for a closet. When it arrived it was damaged so we let Rona customer service know, sent them pictures. They told us to get rid of it. I told them we would need a truck and pay for the dump so they offered us $45 which was not enough. I asked them if we would now get a new door and no one seemed to know anything about it. This was all happening in February 2025. We first ordered the door in January 2025. After several calls to Customer Service, one of their workers told us a new door was on its way. We found someone to take the old door off our hands but suddenly were told RONA was coming to pick up the door, which they did. I called Customer Service for the 15th time to find out when the new door was coming. We were told there was no door coming. We are now into April. Called again. Someone there seemed to know a new door had been ordered and would be delivered soon. The freight company would call. I asked for the freight company’s number and called them. Yes they would deliver on Friday April 4. Phew, at last. Then we got a call on April 4th to say Rona had not delivered the door to the transport company so there would be no door for us. This is completely unacceptable so I called Customer. Service for the 16th time and asked for a refund. We were then sent an email that the freight company had been calling us but we weren’t answering or picking up their calls for delivery. This is the worst service we have received. Customer service has been unhelpful and we don’t have a door or refund or solution. Can this get any worse!!!