What would you do/expect? Bought a shop vac from Rona. When I opened the sealed box the canister was dirty, the filter was filthy and torn and the hose had debris fall out. Took it back to Rona and they said this sometimes happens and I could get an exchange. (no diiscount) I said no, it could have been used for bed bugs, cockroaches who knows. Left my number for the manager to contact me, never did. Left 2 messages for Rona complaints and was told once again I could exchange it. Does customer service not check the returns anymore and just put them back on the shelf hoping for the best?