Terrible terrible experience and services!!! If there is 0 star to choose, we will chose 0! We ordered brand new set of washer and dryer. There were deep cracks and scratches on both the front and the side. Delivery guys were rude, not helpful. We were given the phone number which no one answered after two hours waiting. My husband went to the store, no one cared, gave us the same phone numbers to call. We called everyday, for hours each day, left voice mails, sent emails. No one got back to us for days...... It's a nightmare! We have all the dirty clothes not washed. Never never had such bad experiences! We hoped that we have read the reviews here before we bought the products.