If there was an option for negative stars, that would be my pick. Waited on hold for 2 hours with no response. Got through at half an hour to the department I chose from the menu, only to be put on hold again for an hour and a half after being told I was being transferred to the proper department. Was that not what I originally did? Says my order was supposed to arrive on may 17. It’s is now June 11th. Says the product has been sitting In Mississauga since the 15th. I also emailed them in English and got a response in French. Absolute disgrace this experience has been. I will no longer be shopping at this retailer