bought 4 deck hanger hooks at Rona Vernon BC,when we got home 1 was bent all to "H",don't know why it was on the shelf even and we checked for scratches but can't find everything.We had to drive 76 kms to get it replaced,no discount,maybe could have given a free one as compensation for extra expense on our part,perhaps cost to Rona would be $5 for customer retention cost.Called prior to coming back to see if they had stock,their computer showed 4, my on-line info showed 3, and when we got there,there were only 2,of which 1 was all scratched up,no one available to physically check stock(or that would take time to check stock) communicating with Rona is like pulling hen's teeth!Tried to get my point across by calling toll free number but was put on hold for 30 minutes and no one ever answered.