Horrible customer service! If I could leave 0 stars, I would... We placed a rather large online order about 3 weeks ago and all items were supposedly "in store." We're still waiting for the truck delivery from our local RONA, because 2 items that were available online aren't on stock, and thus the whole order is "on hold" until they arrive because apparently they can't split the delivery, even if we live 10 minutes away form the store and paid $75 for the delivery?!? I call BS! And what's even more frustrating is that the store rep keeps telling us that the delivery department can't be reached right now and they'll call us back, yet these phone calls remain unanswered. But that's not all. A lawnmower we ordered with the same order is supposed to be shipped from Toronto even though we live in BC, because the only delivery option to choose was "parcel delivery"?!? After countless attempts to get updates over the phone, we emailed customer service and received the response that the Toronto store will contact us within a few days and if not, we should call them... Of course the Toronto store never called, so we followed up and during that conversation, we first got asked why we ordered the lawnmower from the Toronto store if we live in BC (well, we DIDN'T, RONA's stupid inventory system did), then we hear "yes, it's ready for delivery" and then a few minutes later that they don't have it in stock. How is that even possible? When we insisted on getting an update on the delivery time, because well it's summer and the grass is not getting shorter on its own, the customer service rep told us that he would put us on a short hold, then unexpectedly "transferred the call" and eventually the call ended... Is that how you deal with customers, RONA? You hang up on them? So, in short: * Their inventory system is beyond pathetic (things are on discount for a week when no store Canada-wide carries them), heavy items are supposed to be shipped from the other side of Canada, which would cost more money in shipping than the item itself, and none of the stores actually knows what's in their inventory. * They certainly don't value their customers at all. Their customer reps seem pretty clueless about how to answer even simple customer requests and nobody ever bothers to return a phone call they promised to return. Never will we buy from this company again!!!