I ordered a hammock stand back in late March, and it has yet to arrive. I have called customer service three times and emailed four times now. Every time I called they told me the item had to be located so they they knew I actually hadn’t received it, then they would refund my money. First they told me to wait a few days. Then it was ‘by July 21st regardless of whether we’ve located the item or not you’ll be refunded’. Well, no refund and it’s July 25th. Not pleased with my customer service experience. At all.
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