I can't believe this company still exist when you receive a so bad services. I bought something in May and as soon received I knew it was not going to work. The description on the site was wrong. I sent an email to receive a label to return the product. After a month I received an answer back (ok it is COVID) but the answer didn't make sense with my situation. I wrote right away to let them know. After 2 weeks without an answer, I call to explain my situation. Well they closed my file. I had to open another one on line. Once done I contacted customer services again. She was suppose to call me back the same day. I never received a call. I had to call myself again. Finally they found a way to send my a label by email. @ weeks after, still no label received. I had to call back again. I received the label. 2 weeks after that I sent the packages and the tracking number was showing that my item was received for 14 days ago but still no refund...I had to call back. The men told me to he was going to call me back in 2 days. Surprise, no call again. I had to call back again...and 4 months later I believed I will received my refund. I can't believe that Rona had my money for 4 months!!! Awful experience....