The stores are OK, when you can select the exact item you want but if you order for delivery, that is where things fall apart. It seems that they do not ship from a central warehouse, but outsource the order to a random local store and depend on them to complete the order. I ordered a number of things not in stock in my local store, I wanted a box of 25 Carriage bolts for a project. Most items arrived poorly packaged and crushed, but there were no carriage bolts, instead I got a box of 25 Lag screws, of no use to me. The packing slip said carriage bolts, but that was not what they shipped from the Gatineau store. It has been 3 weeks and all I get is excuses, and someone will call, which they don't. I don't need a conversation, I need what I ordered. I am planning on phoning the credit card company and request that they deny payment, at least for the value of the missing bolts. I shall go somewhere else for the bolts that I need.