I ordered a gazebo from Rona at the Blythwood Road London Ontario location. Since it was an online order, I picked it up via curbside pickup. I got to the store @ 3:20pm I called the number to say that I was there to pickup the item,I waited until 4pm and had to call them again and say that I was still waiting in parking spot #9 and they said sorry that they were still working on getting it . I waited again until 4:40 after I watch two gentleman trying to put what looked like a rather large box into someones vehicle that just pulled up 5 minutes before. I had to call again and was told that they would be out as soon as they found another person to help lift it. This time they came out 5 minutes later without the proper tools to take off the brackets holding the box together. ( which took approximately 20 minutes ) By the time I got my item, it was 5:30.It took over two hours to get my gazebo and I was not impressed! I will think hard about buying anything from Rona again online after this experience. Turns out, the gentlemen were trying to put my item in someone elses vehicle. We are not impressed since they should be asking for proof of purchase.