There are no words to describe the horrible customer service. How are they still in business? I ordered on-line which clearly seems an issue looking at other reviews, I wish I had seen that before! My deliver date was changed twice and on the third time I only received one of the two appliances I ordered. When I called customer service I was basically told that there is nothing they can do that I have to wait for the delivery company to call me to set up a date. No way to make sure I got my stove in a timely manner. I was just put in the queue. The kicker is when I asked how they were going to make it right, I was told there was nothing that could be done. It gets better! Recognizing that the person on the call has limited authority I asked to speak to the manager. I was told I was being transfer and of course I was disconnected. It has been almost an hour and they have not called me. I am so frustrated! There was not responsibility taken for what happened. I really hope that this review gets to Rona, but based on the service I received I doubt anything will be done. Never again will I deal with Rona.