- Purchased a dishwasher online on Sept 28 and was billed the same day. - Got a call that delivery would be on Oct 3 between 12-4. - Got reminder call on Oct 2, so got set with removing the old dishwasher, cutting off our kitchen sink hot water supply to avoid leaks. - Oct 3 came, and got a call from the delivery company that they "forgot" to get the dishwasher in the truck so would now come on Monday. Was already frustrated. - Got a reminder call on Sunday that the delivery would happen on Monday between 11:30-3:30. - Monday 9am, the delivery driver called me to say he's coming in with the dishwasher. Had to cancel a morning work call to accommodate. The truck came in, they opened it and then told me my dishwasher was not in the truck! - I spent over 5 hours speaking to different reps at customer service and the appliance centre - got some promises for call backs and promise for delivery later in the day. Nothing - Tuesday, I placed another call to Rona and still got no firm commitment for delivery - Tuesday evening, drove to a competitor and picked up a dishwasher. Possibly a better one for about the same price. Finally got our kitchen back! - Wednesday - cancelled and requested refund from Rona - never again will I buy an appliance from them!