Sending off your prized possession for a polish, battery change or repair work can be a daunting experience. The battery in my Tag needed changing, on the high street i was getting 3 figure quotes and around a 3 month turnaround, which seemed a ridiculously long time to wait, so I decided to look online instead. I found Ross Watch Repairs via an online search and checked out their website and their prices were very reasonable and the service was quick(£34.99 with a 2-4 day turnaround). If something is too good to be true then it usually pays to be wary. So I searched further for information on Ross Watch Repairs and found a few positive reviews on the site i assume i am writing on now, and having trawled through various watch forums i also managed to find a few positive mentions there. I couldnt find anything negative online so I deceided to go ahead with it and contact RWR. I found them very helpful, they were able to answer all my questions and ease all the concerns I had about sending my watch off. They were also very clear on the pricing, and stated that no work would take place and no charges would be made until they had received the watch, checked it out, then received the all clear from me. So I decided to wrap my watch up in bubble wrap as advised, and send it off. I was contacted when the watch arrived, which was reassuring. And then told what work needed doing, what could be done, and how much it would cost. I had instructed them that there was some scratching on the bezel (which had been there over 7 years), high street jewellers advised me that nothing could be done and i would need a new bezel (was quoted £200+), and i had asked them to contact me first if they thought that there was anything they could do. In the end I opted for a battery change(£34.99) and a full polish service (£40) which i was advised would help with the scratching on the bezel. Also a full ultra sonic cleaning of the bracelet(advertised at £20) was thrown in for free. So the total cost was just under £75, and that included the cost of the return delivery. On Friday morning I took my bubble wrapped watch to the post office and sent it special delivery as advised, by midday today (Tuesday), the watch was back on my wrist, polished, cleaned and battery changed. The bezel looks like new, you cant see any of the old markings on it, despite being told that it was unremovable by two seperate high street jewellers. I know this is a long review, but I cant speak highly enough of this company and what they have done for my watch. I hope reading this eases anybodies fears about sending their watch off in the post. Great price, great service, great value. So much better than using one of the high street firms. Would definitely use them again and recommend to others.