**** DO NOT USE ! **** This so-called "business" is a joke (either that or it's a scam). Here's an abridged account of my experience with them: I was looking for someone to take a look at my automatic Rotary watch. The watch was running fine, the day indicator clicked over at midnight as is it should but the actual date indicator was stuck on '27'. After searching online (but failing to check for reviews - big mistake) I emailed a few companies on 6th April 2020. RWR's quote of £79.95 for a service was the most affordable so I sent it off on 7th April. I heard absolutely nothing for a quite a while and on checking the Royal Mail tracking app they hadn't even collected it (it was sent to a PO Box). I was not happy and emailed them straight away. A few days later I received an email telling me the cost would be £245.00 as the watch wasn't ticking at all !!! (remember, they had originally quoted £79.95 for a service). Needless to say I did not accept their kind offer and asked for my watch to be returned thinking that would be the end of the matter. Oh no, more was to come. First, they demanded £10.00 to return my watch. Even though I thought this was a bit excessive (maybe not) I paid it straight away. Was this the end of it? Nope! Despite several emails to them chasing my return with no response I finally snapped. I emailed them an ultimatum. Either they supply me with a tracking number for my watch return within a couple of days (I was still being somewhat generous) or I would be reporting them to Kent Trading Standards. That finally got their attention!. I eventually got my unrepaired watch back today, 29th April. Guess what? I gave it a few shakes and it started ticking just fine despite their claim it wasnt working at all (the date is still stuck on 27 though). I'm currently awaiting an estimate from a reputable company. Let's hope they're better than this shower (they couldn't be any worse if they tried). In summary: This 'business' is a complete joke. Communication is almost non-existent. Their initial quotes are not to be trusted at all. Response times are completely unacceptable. **** DO NOT TRUST THEM ****