Literally never had a good experience with Royal Mail. Had to pay upwards of £30 of customs fees (can't pay in advance, can't have the postie knock and ask you to pay so you get your parcel when it arrives). Almost never knock before they post a "not at home card". Sent numerous cards with first class stamps that have never arrived. They do not deliver on time. Takes over 10 hours for them to even deliver their parcels from the main mail centre in the city, to the local mail centre (in the same, small city), just so they might be able to be delivered on the day you paid for. Have had several parcels left on my doorstep in my shitty neighbourhood most of which were nicked and had to wait double the time to get a new parcel. All of this is probably due to excess work loads that are now being put on employees meaning they don't have time to double-check letters, find a safe spot for packages or even knock on the door. Privatisation hasn't done them any favours.