I ordered an item which was posted on Friday 13th (!) in London - 1st class post, which should have arrived the next day. 4 days later and no sign of it. Yet an item I ordered yesterday, from the same area, was delivered by Hermes today! Royal Mail really is the worst service - also cannot get in touch with anyone to query what has happened. According to the 'Track and Trace' or what ever it's called, Royal Mail has 'got it' but can give no further info until the item is delivered. How does this appalling firm stay in business? And don't say you're sorry to hear I've had a bad experience - you're not sorry at all! Do something about it and deliver my purchase! And while you're at it, please teach your postmen and women to shut gates behind them!