To whoever will be able to help, Hello I’m still waiting on the redelivery, I have been wanting to file a complaint initially because the website was not really helpful when I tried to file a complaint it would not even direct me there, and I would have contacted via telephone but I am in no financial means to be charged so I had resorted to email, but apparently your system doesn’t want to accept any emails from me! There are various problems with the site it isn’t updated and doesn’t direct me to where I need to go and I would have appreciated if time slots were an option as I have been staying awake ridiculously early from 6am until each afternoon only to have wasted time, and I was not even left a something for you card, so when I had to choose my redelivery I based it on the customs fee charge slip I was left, I hope you can respond as soon as possible because that is quite a vast sum of money gone to waste (for not having my package) for an unemployed student like me please can you attempt to deliver it during the afternoon, and there were various people who were home during the delivery time and they did not hear the door which may indicate that no one even arrived as there was no evidence such as the red card or they did not wait long enough, I wish there was an option for delivery instructions eg leaving it with a neighbour or placing it at the backdoor to improve the service but I have to say I’m not satisfied with your service, it’s just simply unfair after reading other reviews I see I’m not the only one who has the same issue please stop taking advantage of us folk who are already having a hard time because of this it’s not like we can even contact you directly why can’t you change your telephone number rarely any customer services are charging people I think you should learn from them if you’re not going to deliver our parcels at a least let us be able to complain. And you should also consider retraining your staff as they either become invisible at the door and don’t bother to make their presence known. Oh and I also have a question as to why the packages weren’t sent on the same day when I had ordered them at the same time? It would have avoided all this since I only received half of my package, Please please please can you redeliver soon I don’t want to go through the hassle of contacting the sender when it is not my fault to begin with I’d be very grateful if you take my complaint into consideration and please just sort it out as I am stressing out, Thank you.