I ordered in a very popular Chinese market place, and they sent on time and properly to the right address, arrive in UK and Royal Mail sent to the wrong depot one hour by road from my home, and marked as a delivered, 1 minute after they registered as a arrived at the depot when I called and after waiting 1 hour on hold to be able to speak with someone, I have been told because They sent to the wrong depot, they can not forward to my home, one hour by road, and instead they will return to the sender (IN CHINA) and only the sender can make a claim, so someone in CHINA needs to claim to Royal Mail, but when I claimed to the seller, the seller refused to take any action, because OH SUPRISE, Royal Mail marked as DELIVERED, so that mince they closed all my possibilities to claim to Royal Mail and as well to claim to the seller, so I lost 400£ of the products because Royal Mail never delivered to me but the marked in the system 1 minute after they recieved at the depot as a Delivered and because only the sender can claim I can not claim to Royal Mail.
3 years ago
Royal Mail has a
1.1
average rating
from
2,750
reviews
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