This company really grinds my gears. They are inefficient, unprofessional, and seem to be riding a wave of their performance from the dim and distant past when they actually delivered on a Sunday, and did 2 deliveries a day!! It appears that Royal Mail (as a company) can do no wrong and have received a very undeserved hero status because of this bloody pandemic. In saying that the people on the ground that deliver the post do deserve some credit and aren't responsible for the lateness of the post, they are being led by bad management. I don't believe MANAGEMENT/CEO's have stepped up to the demand and looked at their processes and improved them at all!! I know for a fact they have employed a fresh batch of sorting minions for the Christmas rush (and make you go through millions of hoops before you can even get through the front door, and then give you the arse for no good reason after you have toiled away for a week when promised a 2 month assignment.......) I suggest we take a look at how we get our mail delivered, as there are many up and coming (and pre existing) companies that have looked at their processes and meet the current demand which is going to increase going forward.