I live in London and often make purchases on Ebay. A small package posted in London on 20th November still has not arrived. - now 8th December. Another posted in Watford on 23rd Nov with a tracking number also has not arrived. When I tried the online tracking I got a message saying "Tracking information is not available for this service"!! I've spoken to our over-worked friendly postman - he's struggling under poor management too - and it appears that there is a 7 or 8 foot pile of mail in the sorting office being ignored!!! That is not what we have paid for, Royal Mail. I heard today of a friend of a friend asking his local postie where his birthday cards were. The response was to the effect that 'We are only doing parcels today'. I believe the cards arrived a week late. This is not the service people are paying for.