I sent a very sentimantal gift (hand painted picture which took 10+ hours, sweeties and love letters) to my friend. It was very very late but I'd be willing to excuse that, my friend didnt recieve anything except the busted opened envelope with nothing in it. Im in tears at how careless and pathetic this service is. Truly shocking, I'm opening an investigation tomorrow as well as a refund as this service needs a HUGE change. I'm livid, and whats worse is that it looks like the package was opened by one of your staff. Truly pathetic. This gift was VERY important to me and my friend, and you have completely ruined it. If the packaging wasnt sufficient for the journey, DONT SEND IT AND TELL ME. DONT JUST RUIN MY PACKAGE AND WASTE EVERYONES (INCLUDING YOUR OWN) TIME.