Posted a package to Thailand on 16 December. It arrived in their Heathrow sorting office on 17th where it has allegedly been since then, although there is a chance it could have been stolen. Royal Mail have no interest in looking for it and have told me not to contact them again until 25 January when I can start a claim. Bearing in mind that they charged me over £20 and claimed that they would deliver between 5 to 7 days this is outrageous. By the time they get round to doing something it will have been 6 weeks. That will be the last time that I use their totally inadequate service. The sooner they are closed down the better. Courier companies might be more expensive but at least they deliver as advertised.