At the time when we needed Royal Mail the most is when they show their true colours and let everybody down. The track and trace system offered by Royal Mail is the worst system of Track and trace I’ve ever experienced. It may as well not be offered as it’s virtually impossible to accurately track any deliveries, no matter what service you pay for. Their system is intentionally designed to infuriate and frustrate people to the point where they give up attempting to “track” their missing parcel. This is deliberately malicious and appalling service from a once well respected, leading and appreciated service provider. I’ve had 4, 24 hour “guaranteed” services not arrive when paid for and also 2 “lost” parcels. Never again will I be using Royal Mail for anything significant or important as they have proved they cannot be trusted.