What a truly terrible experience using this….The service was so, so bad, as was trying to navigate the website and various phone calls to try and make a complaint…Nightmare! I waited and watched for my parcel to be collected and then at 11.03 am I received an e mail stating they tried to but could not collect as there was no parcel in sight. bearing in mind I did not request form a safe place as I don’t have one. Besides, at this time I was outside working on my car and no way did anyone from Royal mail come! So, I had to then spend a half hour of my time and travel to take my package to the actual post office…Infuriating! So, back at home and at 12.04 my postman knocks with my post and asking for to collect my parcel…lol…He was as bemused as me how they could say they tried to collect…A totol untruth, What is going on?? So, 40 mins on hold to speak with customer service, = advised to make a claim online and that managers do not speak to customers wishing to complain, despite me asking for it to be escalated. Called back after discovering that my complaint is not possible to report or make a claim against in what is the mine field of their awful online platform. Another 50 mins on hold and then as soon as gave my ref’ they hung up. Then another 60+ mins , told the advisor I want to speak with a manager and escalate this matter, she rudely told me that managers do not speak to customers and promptly hung up on me…. AWFUL EXPERINCE. Gov’ needs to step in and sort this outfit out, its not on how its so badly managed.