Tracking information for our parcel was updated to say delivery was attempted but there was no answer when the postman had not even come on that day. Attempted to call the customer service line, waited on hold for 20 minutes, when the call was picked up the person hung up immediately. Called back and was told the wait would be over 1 hour. Terrible customer service, there is no excuse for this even in a pandemic.
3 years ago
Royal Mail has a
1.1
average rating
from
2,750
reviews
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