Firstly, I must say our general letter mail deliveries are fine. I have no complaints and applaud the efforts of the personnel involved in maintaining this service with our regular postie carrying out the duties in a friendly and exemplary manner. This is in direct contrast to the parcel delivery service which I can only describe at best as awful, as it was before to the terrible pandemic we are currently in. To begin with the track and trace system does not function in anything approaching a reliable and usable form so the delivery date of a parcel can only to be guessed at! There is no electronic means to request a delivery to be left with a neighbour or in an alternative safe location in the event of nobody being at home, as it can with all other major delivery agencies with approximately the same carriage charges! The only option open being an antiquated system of a form being taken in person to the sorting office which then needs to be repeated if circumstances change. Not a 21st century solution and not a practical option in the current lockdown. When a delivery is made it is invariably the little red card saying, “we tried to make a delivery” and not the parcel itself, even when we are at home and the doorbell functions perfectly!! The other day my wife took less than 10 seconds to answer the door only to be greeted by a rude delivery person already pushing the obligatory red card through the letterbox! 12 seconds and we would again be having to make another unnecessary trip to the sorting office!