Sent legal documents (contract for sale of house) special delivery guaranteed 1pm. No tracking available despite this being promised, no way of finding out where documents were as no one would answer the phone, docs finally delivered two days late- sale fell through. I don’t usually buy from any company that uses RM but thought at least this method would work- I was given so many promises and charged so much! Standard email in response to my complaint- ‘Covid etc etc’. How are Amazon and other companies still delivering next day without fail then? Even Hermes is delivering!!