Unreliable! Royal Mail have let me down again. They can’t do the most basic of tasks and that was to deliver a greetings card. The card was posted with a first class stamp, to ensure it got to the recipient on time. Failed.....so where is the card? Thought I’d raise a claim online (I haven’t bothered in the past) The process to claim is ridiculous, Proof of posting, I mean who actually goes in to a post office and gets a proof of postage for a simple card? No proof of actually posting the item, means no refund for the money spent on the card, which they have lost!! Yes, Covid is around at the minute, so as we can’t get to see our loved ones, it makes receiving a card a valuable form of contact. The Royal Mail are using Covid as an excuse, yet other companies appear to be managing to deliver as normal. The company need a good shake up! I will be using other postal companies in future.