I ordered a package online that was to be delivered by Royal Mail. In order: 1. The package was delayed. 2. They claimed to have attempted to deliver the package on a particular day, but they did not - I was in the same room as the front door all day, but there was no knocking. 3. They did not leave any card indicating they had tried to deliver. 4. Royal Mail's online form for redelivery rejects the same tracking number that other parts of the same website accept, so I cannot complete it. 5. I tried to call the Royal Mail phone number on several occasions. On each, the automated system fails to understand my address and so I cannot proceed to requesting a redelivery. 6. When the Royal Mail phone finally gets to the stage where it might put me in contact with a human, it instead hangs up on me, saying that there is no-one available. This has occurred on several different days at different times. 7. The complaints number and number for the local post office are the same number as above. 8. Their tracking page for the package has no indication of where the package is at the moment, so I can't go and collect it. I have never had anything close to this awful experience with other delivery companies. Avoid Royal Mail.